FAQ - Frequently asked questions.

Is my payment secure?

Payments made on this site are secure. We use a secure SSL server to protect your bank details. We accept Visa, Eurocard and Mastercard. After the transaction, you will receive a payment confirmation e-mail.

Do you provide product tracking information?

Yes, a shipping confirmation e-mail will be sent to you when your order is on its way. There is no tracking number, because we only deliver your order ourselves, not an external carrier. If after checking your spam folder you don't see this confirmation e-mail, please wait 3 days after placing your order and ask us via email at [email protected].

I've received a damaged item. What can I do about it?

We apologize for any inconvenience. Simply send us a photo of the damaged item in question to the email address: [email protected] and we will send you a similar replacement item as soon as possible.

What is the delivery time?

Our store is committed to dispatching ordered items as quickly as possible. Packages are dispatched within 3 working days of order confirmation (orders are not processed on Saturdays and Sundays). An e-mail confirming shipment will be sent to you when your order is in transit. Please check the "spam" folder and the "promotion" tab of your mailbox if you have not received the confirmation e-mail. If you can't find it, please contact our support team by e-mail at [email protected] and we'll send it to you immediately.

Is the Covid-19 health crisis still having an impact on the delivery of your products?

The health crisis no longer disrupts our business. Whether you're at home, at work or out and about, you can rest assured that your orders will be handled with the utmost care and security. However, delivery times may be extended in exceptional circumstances.

I still haven't received my order. What's taking so long?

We apologize for the delay. Occasionally, our restocking or international shipping may take longer than expected due to customs clearance. However, you can contact us at any time to reassure you about the delivery of our products by e-mail at the following address[email protected]

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 7 days of the date of receipt of your order and the product(s) concerned are neither unwrapped nor on sale. For more information, please read more about our refund policy.