FAQ - Frequent questions.

Is my payment secure?

The payments made on this site are secure. We use an SSL secure server to protect your bank data. Blue cards, Visa, Eurocard and Mastercard are accepted. After the transaction, a payment confirmation email will be sent to you.

Do you provide product monitoring/tracking information?

Yes, a shipping confirmation email will be sent to you when your order is being sent. There is no tracking number because delivery is only made by us and not by an external carrier. If after verification in spam you do not see this confirmation email arriving, wait 3 days after your order and ask us via email at info@drbiver.com

I received a damaged item. What can I do?

We are sorry. Just send us a damaged article in question at the email address: info@drbiver.com And we will send you a similar replacement article as quickly as possible.

What is the delivery time?

Our store undertakes to ship the items ordered as quickly as possible. The packages are shipped within 3 working days of validation of the order (no order is processed on Saturdays and Sundays). A shipping confirmation email will be sent to you when your order is being sent. Remember to check the "spam" folder and the "promotion" tab of your mailbox if you have not received the confirmation email. If you cannot find it, do not hesitate to contact our support by email to info@drbiver.com And we will send it back to you immediately.

Does the health crisis linked to the COVVI-19, still has an impact on the delivery of your products?

The health crisis no longer upsets our activities. Whether you are at home at work or on the go, you can be assured that your orders are processed safely and with great care. However, it is possible that the delivery times are extended exceptionally.

I still haven't received my order. What takes so long?

We ask you to apologize for the delay. Sometimes our replenishment or international shipping can take longer than expected due to customs clearance. You can however contact us at any time to reassure you on the delivery of our products by email to the following address: Info@drbiver.com

Do you have a reimbursement policy?

We do our best to solve all the problems that our customers could encounter with their online items. If you still wish to receive a refund on your order, we can of course complete payment, in the event that the appeal is made within 7 days of the date of receipt of your order and the product (s) concerned does not are neither unlocked nor ended. For more information, please read more about our refund policy.