What does your company offer?
We are a marketplace specializing in natural pellets from sustainably managed forests. Our platform brings together carefully selected sellers from across Belgium, all adhering to high standards of quality and sustainability. In parallel, our blog explores in depth various aspects related to pellets and ecology, offering practical advice and inspiring information to encourage sustainable actions in everyday life.
How can I place an order?
To make a purchase, start by entering your zip code in the search bar on the home page. This will show you the pellets available in your area. Once you've chosen the product that's right for you, simply confirm your order and proceed to payment. We've designed this process to be as smooth and quick as possible, to provide you with a pleasant experience.
What payment methods do you accept?
To simplify your transactions, we accept several payment methods, including Visa, Eurocard and Mastercard. All transactions are secure, guaranteeing the protection of your personal and financial data.
What are the delivery times?
Delivery times may vary according to the seller and carrier chosen. In general, each seller allows 5 days for delivery. As soon as your order is on its way, a confirmation email will be sent to you with details of the expected delivery date.
What should I do if I receive a faulty or incorrect item?
If you receive an item that does not correspond to your order or has a defect, we recommend that you send photos of the product to [email protected]. Our team will do its utmost to resolve the problem quickly and efficiently to guarantee your satisfaction.
What is your returns policy?
In the case of returns, we will do our best to resolve any problems that may arise. If you wish to obtain a refund, this is possible provided that the item is returned within 7 days in its original sealed packaging. Please note that products on sale are not eligible for return.
How can I contact your customer service?
If you have any questions or require assistance, please fill in the form in the "Customer Service" section at the bottom of the page, or contact us directly at 0477240390. Our team is here to help you.
Do you offer international shipping options?
We do not currently offer international shipping. Our service is limited to Belgium to guarantee the quality of our deliveries.
How can I subscribe to your newsletter?
To subscribe to our newsletter, simply click on the dedicated link. This will enable you to receive all our news, promotions and tips straight to your inbox.
Is there a minimum order?
Free delivery applies to customers purchasing a full pallet (65 or 70 bags, depending on pellet brand). The delivery service is only available with the purchase of a full pallet. Delivery is not available for bag purchases.
What are your commitments in terms of eco-responsibility?
Our commitment to the environment is reflected in our selection of sustainable, nature-friendly products. We favor practices that minimize our ecological impact while offering our customers reliable solutions.
Do you have physical sales outlets?
Yes, you can collect bags of pellets from any of our sales outlets.
How can I become a partner or supplier?
If you are interested in a partnership, or would like to become a supplier, please contact us by email at [email protected] or by phone at 0477240390. We look forward to exploring opportunities for collaboration.
Why aren't there any pellets in my area?
We are actively working to establish partnerships with sellers in your area. At present, we have yet to find a pellet supplier who meets our quality criteria while respecting our values linked to the upkeep of the forests from which the pellets come. We always give priority to quality, which can sometimes take a little longer. However, you can click on this link to fill in a form and be informed when pellets become available in your area.
