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PELLET BURN becomes Dr.BIVER! Same team, same service, and still the best prices in Belgium. Your questions to +32 (0) 465 02 18 41

Customer Service

Customer Service | Dr.Biver

At dr.Biver.com, we are committed to providing you with quality customer service.

Our team is available to answer any questions you may have and to support you in your purchasing experience. Here's how we can help:

Contact us

For any request for information, assistance or complaint, please do not hesitate to contact us at the following address: [email protected] or by telephone on +32 (0) 477240 390. We aim to respond to all requests as quickly as possible.

FAQ

Visit our FAQ section on the site to find answers to the most frequently asked questions about your orders, our products and our policies. This resource can provide you with quick and useful information.

Opening hours

Our customer service is available :

  • Monday to Friday, 9:00 am to 12:00 pm and 1:00 pm to 5:00 pm
  • Saturday from 9:00 to 12:00
  • Sunday: closed

Technical Support

If you need technical assistance with any of our products, please let us know. We're here to help you get the most out of your purchase.

Customer satisfaction

Your satisfaction is our top priority. If you have any suggestions or comments about our service, please let us know. We appreciate your feedback and are constantly working to improve our offer.